Terms & Conditions

Please read my T&C’s carefully before purchasing, by purchasing with The Bobbin Mouse you’re agreeing to these terms and conditions.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

The Bobbin Mouse own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on The Bobbin Mouse, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with The Bobbin Mouse you will be sent an order confirmation detailing your order, this is giving you opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

Payment is taken through our secure website.

Any contract for purchases made through the website will be with The Bobbin Mouse. The Bobbin Mouse must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received The Bobbin Mouse will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. The Bobbin Mouse acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Shipping

Ready made items will be dispatched within 3 working days. Bespoke commissions will have a turn around of 4 weeks, but details will be confirmed with you place your order.

If you’re in the UK, excluding the Channel Islands, then delivery is charged at a flat rate of £3.95, signed for second class Royal Mail Delivery. Postage upgrades are available at checkout.

EU, including the Channel Islands, orders are charged at a flat rate of £13 and the rest of the world is charged at £18 for Royal Mail International Tracked and Signed Postage.

We reserve the right to change international delivery carrier if postage costs change.

Products

My products are designed for personal use, homeware etc. They are not toys and as such do not need to meet any safety certs Stuffing is fire safety compliant “The Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989, 1993 and 2010)”

Unless specified as a product for personalisation, i.e. the tweed hearts, ready made products cannot be personalised. However if you are ordering a bespoke product, or would like one of my listed product styles made from scratch then personalisation can be incorporated in at the design stage. Contact me via contact@thebobbinmouse.co.uk for more details.

You have chosen a hand crafted product and each one will be slightly different and unique. The ready made products will be the item that you see on screen, bespoke products will be made by me but may differ slightly, although will be in exactly the style you request.
I like to think that’s what makes the products special and different and we hope you will too.
Whilst every effort is made to replicate the colours accurately in photographs please bear in mind that colours on your screen may be different to colours in real life.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the returns form. We will then process your return.

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by The Bobbin Mouse.

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of The Bobbin Mouse In this case, please refer to the returns section of this document.

Contact Details:
Sarah Morris,
41 woodside Avenue,
Nuthall,
Nottingham,
NG16 1FF
07974524645
contact@thebobbinmouse.co.uk